Justin BarlowLEADER / ENGINEER / BUILDER

PROFESSIONAL SERVICES / CUSTOMER ENGINEERING

Strong teams.
Better outcomes.

I build platforms and the teams that run them.

I’m Justin Barlow, a Sr. Manager in Professional Services at HashiCorp (an IBM Company). I manage and coach 8–10 Resident Architects and Engineers helping our largest customers build platforms that let teams ship faster, stay compliant, and reduce security risks.

Explore my leadership Leadership resume (PDF)

Utah, USA More than two decades in technology

PEOPLE & PRACTICE

Scale, with
clear ownership.

8–10

Architects & engineersManaged and coached

15

Senior technical hiresHiring bar & final decisions

4→90

Practice growthHelped scale to peak size

$14M

Engagement bookingsApproximate contribution

01 / LEADERSHIP IN PRACTICE

Outcomes over outputs.
Every engagement.

An architect’s influence grows when technical expertise connects to the customer’s priorities. Coaching helps make that connection deliberate.

CASE STUDY / AN ANONYMIZED TOP-10 BANK

From one engineering team
to a strategic IT partnership.

Our resident engagement was positioned within a single engineering team. I coached the architects and engineers assigned to the customer to broaden their influence and work with the bank’s senior IT leadership.

THE COACHING

Partner with the assigned sales team for leadership introductions. Route support issues to HashiCorp Support, creating space for strategic work. Participate in quarterly business reviews (QBRs) with a vision and explicit customer commitments tied to measurable outcomes.

THE CUSTOMER OUTCOME

The bank adopted a shared platform roadmap across teams, with measured provisioning and deployment improvements, stronger observability and security posture, and maintained compliance.

THE CONTINUING VALUE

The bank doubled its engagements with our team, supporting consistent annual services revenue and ongoing platform improvement. Delivery was a partnership between our resident team and the customer.

01

Coach for strategic influence.

Help senior technical people connect architecture to customer priorities, build relationships, and ask for the participation needed to achieve the outcome.

02

Build a practice that can scale.

I helped grow Resident Technology Services from four people to a peak of 90, shaping hiring, delivery standards, and engagement scoping. I hired 15 senior architects and engineers.

03

Work across boundaries.

I partner with services sales on outcome-based statements of work, serve as a technical escalation point, and organized a cross-team AI hackathon spanning field, product, and engineering.

02 / STILL A BUILDER

Technical depth.
Present tense.

My leadership is grounded in enterprise engineering experience. I keep that foundation sharp by designing, building, and operating systems of my own.

ENTERPRISE FOUNDATION

Platforms, reliability & observability.

Adobe’s multi-tenant Vault service. Multi-terabyte daily log ingestion. Bank self-service platform automation. Deployment engineering and on-call operations.

Explore my engineering career

CURRENT ORIGINAL WORK

AI as a delivery multiplier.

Longhaul preserves verifiable context through Pi compaction. auto-agents gives autonomous work explicit ownership, durable coordination, and human oversight.

Explore Longhaul & current projects

03 / CAREER IN CONTEXT

A builder’s foundation.
A leader’s perspective.

More than two decades across support, QA, development, operations, enterprise architecture, and people leadership.

  1. 2023–PRESENT

    Sr. Manager, Resident Architect

    HashiCorp (an IBM Company) · Professional Services leadership, coaching, hiring, and enterprise outcomes.

  2. 2022–2023

    Staff Resident Solutions Architect

    HashiCorp · Banking platforms, secrets management, identity, and customer centers of excellence.

  3. 2016–2022

    Security Operations Technical Lead

    Adobe · Vault, cloud migration, observability, automation, and worldwide technical training.

  4. 2004–2016

    QA → Development → Operations

    Xactware and Astonish Design · Java, PHP/Drupal, application clustering, deployment tooling, and reliability.

04 / NEXT CONVERSATION

Build the team.
Grow the impact.

I’m open to conversations about Senior Manager and Director opportunities in professional services and customer engineering. Let’s talk about the people, platforms, and customer outcomes you want to develop.

Connect on LinkedIn Download leadership resume (PDF)Take the engineering path UTAH, USA / OPEN TO CONVERSATIONS